Patient Advocate Profiles
Meet Sania Saeed, PA-C
Sania Saeed is a board-certified physician assistant (PA) and an Umbra Health Advocacy patient advocate who works with clients nationwide. She has worked in gastroenterology, psychiatry, and disability medicine. Along the way, she learned how insurance companies make decisions, where medical records go wrong, and how to explain hard news in plain words. Sania also…
Read MoreShavanya Sidney, BCPA: A Veteran Who Helps Clients Navigate Medical and Mental Health Care
Getting the right care can feel like a maze. It gets even harder when you are facing a mental health crisis, a chronic illness, or a system that does not seem to hear you. Shavanya Sidney knows that maze well. She spent 20 years in the United States Air Force and nearly a decade in…
Read MoreMeet Mallory Frazier, BCPA
Some health problems have a clear name and a clear treatment. Others do not. Many of Mallory Frazier’s clients come to her after years of appointments, scans, labs, and second opinions. They have seen specialist after specialist. They have been told their symptoms do not fit a pattern. They are tired, and they still do…
Read MoreMeet Karen Green-Heyward
Some of the hardest moments in health care are not medical. They are the moments when you sit in a room, hear a lot of words, and have no idea what to do next. Karen Green-Heyward works in those moments. She is a Strategic Advocacy Consultant and Patient Advocate with Umbra Health Advocacy. She helps…
Read MoreMeet Gina White, PharmD, BCPA
Gina White, PharmD, BCMTMS, BCPA, CSSBB, FACHE, is a consultant pharmacist, healthcare navigator, and patient advocate with Umbra Health Advocacy. She brings more than twenty years of experience across clinical pharmacy, healthcare administration, and care coordination to the families she serves. Her focus is medication safety and complex medical decisions, and she helps clients understand…
Read MoreMeet Rachelle Cardinal, RN
Rachelle Cardinal, RN, is a registered nurse and patient advocate with Umbra Health Advocacy. She brings 15 years of nursing experience to the clients and families she serves, and she has spent that time close to nearly every part of the healthcare system. Her focus is helping people navigate complex medical situations with confidence, clear…
Read MoreMeet Patient Advocate: Laura Finnelly, RN, BCPA, CSCM
Laura Finnelly is a Registered Nurse (RN), Board Certified Patient Advocate (BCPA), and Certified Senior Care Manager(CSCM) with more than 30 years of healthcare experience. As an Umbra advocate, she helps older adults, veterans, caregivers, and families navigate Medicare, complex medical situations, and care transitions with clarity and confidence. An Air Force veteran herself, Laura…
Read MoreDental Advocate: Shelbey Arevalo, BCPA
Shelbey Arevalo is a Board Certified Patient Advocate (BCPA) with more than 16 years of experience in the dental and healthcare industry. As an Umbra advocate, she supports clients and families who feel overwhelmed, confused, or unsure about their dental care, insurance, or treatment options. Shelbey is one of the few advocates in the country…
Read MoreMeet Kim Cornish, LPN
Kim Cornish, LPN, is a licensed practical nurse and patient advocate with Umbra Health Advocacy. Over 18 years, she has worked across clinical, telehealth, and community health settings, including case management, chronic care coordination, behavioral health, and quality assurance. That breadth gives Kim a clear view of how the healthcare system works, and how to…
Read MoreMeet Patient Advocate, Caro Ruiz
Caro Ruiz is a patient advocate with Umbra Health Advocacy who specializes in health insurance. Over more than 20 years inside the health insurance industry, she held leadership roles at some of the largest health plans in Massachusetts, including Blue Cross Blue Shield of Massachusetts, Tufts Health Plan, and Point32Health. Today, she uses that insider…
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