Get a Senior Care Advisor Who Works for You
Navigating doctors, medications, insurance, and care options shouldn’t be this hard. An Umbra senior care advisor can help.
Our experienced senior care advisors or patient advocates are your personal healthcare expert, coordinating your care, managing your medications, fighting billing errors, and making sure you get the treatment you deserve. And for seniors with Original Medicare, these services are often covered by your insurance.
Good News: Medicare Covers This
If you have Original Medicare (Parts A & B), a senior care advisor or patient advocate is a benefit you’ve earned. Medicare now covers healthcare navigation services for seniors with complex health conditions or barriers to care. You pay your normal Part B coinsurance, and if you have a Medigap supplement plan, you may pay nothing at all.
We handle the billing directly with Medicare. No surprise costs. No complicated paperwork.
Don’t have Medicare? We also offer private senior care coordination services. Call us to learn more.
What Your Senior Care Advisor Can Do
Coordinate Your Care
Your advisor works with all of your doctors to make sure everyone is on the same page. No more repeating your story or worrying that one doctor doesn’t know what the other prescribed.
Manage Your Medications
Get help organizing your prescriptions, tracking refills, understanding side effects, and finding ways to reduce medication costs. Your advisor keeps an up to date list so every provider has the full picture.
Attend Appointments With You
Your advisor joins medical appointments by phone or video to take notes, ask the right questions, and explain everything in plain English afterward. You’ll never leave an appointment confused about what just happened.
Fight Billing Errors and Insurance Issues
Medical bills are often wrong. Your patient advocate reviews every bill, catches errors, fights denied claims, and handles the calls with insurance so you don’t have to spend hours on hold.
Find the Right Care
Whether you need in home help, assisted living, physical therapy, or home health aides, your senior advisor researches options, compares quality, and helps you make the best choice for your situation and budget.
Help with Everyday Needs
Your senior care advisor connects you to programs for transportation, meals, utility assistance, and other resources that make daily life easier. Many of these programs are free and most people don’t know they exist.
How it Works:
- Step 1: Share your story.
Fill out a short form or call us at 332-249-3109. Tell us what’s going on and what you need help with. There’s no commitment and no cost for this first conversation. - Step 2: Talk to an Umbra Specialist.
We’ll review your situation, verify your Medicare eligibility, and explain exactly how we can help. - Step 3: Meet With One of Our Doctors.
You’ll have a visit with one of our doctors or nurse practitioners to review your health history and challenges so we can match you with the right senior care advisor. - Step 4: Get Matched With Your Senior Care Advisor.
We pair you with a dedicated senior care advisor or patient advocate who specializes in your situation. They’ll be your ongoing point person for as long as you need them.
When You Might Need a Senior Care Advisor
"I have multiple doctors and no one is talking to each other."
When you’re seeing a cardiologist, a primary care doctor, a specialist, and maybe more, things fall through the cracks. Your advisor coordinates between all of them, makes sure prescriptions don’t conflict, and keeps everyone informed about your full health picture.
"I just got discharged from the hospital and don’t know what’s next."
Hospital discharges happen fast and often with little notice. Your advisor helps you understand your discharge plan, sets up follow up appointments, arranges home care if needed, and makes sure nothing gets missed in the transition.
"I’m getting medical bills that don’t look right."
Medical billing errors are more common than you think. Your advisor reviews your bills line by line, identifies overcharges and errors, and handles the dispute process with providers and insurance on your behalf.
"I need help at home but don’t know where to start."
Finding reliable in-home care, understanding what’s covered, and vetting providers is a full-time job. Your advisor does the research, presents your options, and helps you set up the right level of care for your needs.
People Love Our Advisors
"When I was faced with multiple illnesses and knee replacement surgery, my advocate was a godsend in navigating 2 stints in rehab and a complicated transition home. She is experienced. persistent and effective when things go wrong.”
- Constance
“Our advocate is a tremendous resource for the maddening and confusing healthcare arena. She knows how to listen, is very knowledgeable, and has a great network of professionals that can help. Highly recommend!”
- David
"My advocate is 100% reliable and fights tirelessly for her clients. My bill for a week in hospital with pneumonia was over $120,000 – without insurance. I found my advocate after going through several other lawyers who were very discouraging and asked for large fees to get a tiny discount for me. But my advocate knew that the bill was grossly unfair, did not stop until she felt they would not reduce any further, and got them to reduce it to $20,000. She asked from me only $2,000 in return. I am so lucky to have found her."
- Thomas
Senior care Coverage
FREQUENTLY ASKED QUESTIONS
You Deserve a Health Expert Who Works for You
The healthcare system is complicated. You shouldn’t have to figure it out alone. Let an Umbra senior care advisor handle the coordination, the paperwork, and the phone calls so you can focus on your health.
Looking for help for a family member? Visit our Caregiver Support page.