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Meet Emily Bernstein, BCPA, CHW
When healthcare gets complicated, most people do not need more paperwork. They need someone who can explain what is happening, what their options are, and what to do next. That...
Meet Karen Green-Heyward
Some of the hardest moments in health care are not medical. They are the moments when you sit in a room, hear a lot of words, and have no idea...
What Should I Do If My Insurance Claim Is Denied?
An insurance claim denial is not the final answer. There are steps you can take to appeal it and often get it overturned. In 2024, insurers on HealthCare.gov denied 19%...
Meet Gina White, PharmD, BCPA
Gina White, PharmD, BCMTMS, BCPA, CSSBB, FACHE, is a consultant pharmacist, healthcare navigator, and patient advocate with Umbra Health Advocacy. She brings more than twenty years of experience across clinical...
How to Get a Doctor’s Appointment Faster: Proven Tips
You may have noticed it is taking longer to get a doctor's appointment with your primary care provider or a specialist. No one should have to wait months for medical...
Meet Rachelle Cardinal, RN
Rachelle Cardinal, RN, is a registered nurse and patient advocate with Umbra Health Advocacy. She brings 15 years of nursing experience to the clients and families she serves, and she...
Meet Patient Advocate: Laura Finnelly, RN, BCPA, CSCM
Laura Finnelly is a Registered Nurse (RN), Board Certified Patient Advocate (BCPA), and Certified Senior Care Manager(CSCM) with more than 30 years of healthcare experience. As an Umbra advocate, she...
Case Study: How a patient advocate helped caregivers convince their mom she needed support
If you have an aging parent, you may have a hard time motivating them to do the things that will keep them well. You wonder, "How can I convince mom...
Dental Advocate: Shelbey Arevalo, BCPA
Shelbey Arevalo is a Board Certified Patient Advocate (BCPA) with more than 16 years of experience in the dental and healthcare industry. As an Umbra advocate, she supports clients and...
Questions to Ask a Long Term Care Facility
What Questions Should You Ask a Long-Term Care Facility? Choosing an assisted living community, nursing home, or memory care facility is one of the most important decisions a family will...
Insurance Said No. An Umbra Advocate Overturned It.
An insurance claim denial cut off care a young man had relied on for 18 years. His family had already appealed and lost. Then they came to Umbra. A lifetime...
Meet Kim Cornish, LPN
Kim Cornish, LPN, is a licensed practical nurse and patient advocate with Umbra Health Advocacy. Over 18 years, she has worked across clinical, telehealth, and community health settings, including case...