Healthcare Navigation
Have you recently been diagnosed with a new disease, like cancer, MS, Parkinson's disease or a serious chronic illness? Or do you have many debilitating symptoms and doctors keep passing you around with no diagnosis or relief? Healthcare navigation can be challenging.
Getting a new diagnosis can be overwhelming. In addition to the fear or sadness, you might also have so many questions you don't know where to start.
You are not alone.
Patient advocates can help you with healthcare navigation and can be by your side every step of the way. They have deep clinical expertise and can help you get answers. From assessing treatment plans, to arming you with the questions to ask your doctor, to researching and securing second opinions. They can even accompany you to appointments to make sure you get the healthcare you deserve.
Search our national patient advocate directory, submit a Help Request, or call us to get matched to a health expert.
Healthcare Navigation
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Have you gotten a new diagnosis and need help managing your treatment? Or are you struggling to even get a diagnosis? Healthcare navigation, for yourself or a loved one, can be especially tough when you’re sick, stressed, or worried. It can help to have someone by your side to provide health advocacy. Patient advocates can help.
Are you struggling with healthcare navigation and the complex system? Does it feel like you can't find the doctors you need who can see you in a reasonable amount of time? We’ll help you with healthcare navigation to find the best providers for your condition. Our patient advocates can listen to what you need, review your medical records, and do research to identify the right doctor for you and your situation. They can also assist with securing second opinions.
Sometimes you just want to be sure you’re getting the best care and the best clinical advice. If you have any questions about the care you’re getting or what you’re being told, it makes sense to get a second opinion. We can help you find an expert who can review your situation and offer their independent opinion.
When you have a serious diagnosis, it can hit you like a ton of bricks. And you may have a bunch of treatment choices. But you’re not alone. Whether you’ve got cancer, an autoimmune disease, or any other serious condition, we are here to help you make and manage your treatment plan. Our patient advocates will provide healthcare navigation services, guiding you through the different options to get the best care possible.
We’ve got you. If you’ve got a chronic condition or multiple chronic conditions, it can be tough to manage your own care. Do you see a lot of doctors and need help getting them on the same page? Do you need help reviewing your medications or other treatments? We can help.
Mistakes happen. Maybe you got the wrong diagnosis. Maybe you got the wrong treatment. Maybe you or a loved one was harmed by a medical error. We’re so sorry this happened. We can help you assess the situation and potential remedies.
Sometimes, it’s hard to get a clear diagnosis. Maybe your symptoms are hard to pin down. Maybe you’ve had tests to rule things out but you still want to know what’s going on. We can help you with healthcare navigation to get a diagnosis.
Advocates can go to the doctor or hospital to be another pair of eyes and ears. They can help with communication or explaining your needs. They can also provide health advocacy if it seems like you aren't being treated right. If you’re worried about a loved one who lives far away, let us help find someone to accompany them to appointments. They can report back to the family with clear information and next steps.
More people than ever need mental healthcare. But finding mental health providers that work for your situation can be extremely difficult and time-consuming. We’ll help you with mental healthcare navigation for you or a loved one. Our patient advocates have deep mental health experience and can lay out the options and research new ones to address any mental health needs quickly.
There’s nothing you wouldn’t do for your kids. When one of them needs healthcare services, it can be overwhelming. Let us help you with healthcare navigation so you can be there for your child. Our patient advocates have expertise in many pediatric illnesses and conditions. They can help research the best doctors, arm you with the right questions to ask, and secure second opinions.
Your parents may be aging—and starting to need more help. You want the best for them, but you may not be able to give them the support they need. Whether you live nearby or several states away, get the peace of mind of a senior advocate who can be by their side—and yours—to help. Learn more about our senior care services.
Does your loved one need to go to rehab from the hospital? Or get into a nursing home or other facility? Finding a bed AND getting approval from insurance can be like walking on a tightrope. It’s hard to get everything to line up and when it doesn’t, it’s incredibly frustrating. Let our experts help research the right facility and help you with the insurance paperwork. They can even coordinate your loved one's care once they move.
When you or a loved one leaves the hospital or other facility, what kind of support is in place at home? How will you or they get around? What modifications need to be made to make sure it’s safe to go home? And what kind of support will there be for basic activities like cooking and bathing, doing errands, or getting to appointments? Don’t go home alone. We can help research, secure, and manage services for you or a loved one. We can also be on-the-ground for a loved one if you live far away, coordinating care and checking in on them.
The end of life can be difficult and painful on many levels. Help your loved ones get the support they need to die in comfort and according to their own wishes. We can support you in explaining the different options, which are covered by healthcare plans, and research specific options in your area. You can spend more time with your loved one and less time worrying about the details.
People Love Our Advocates
"When I was faced with multiple illnesses and knee replacement surgery, my advocate was a godsend in navigating 2 stints in rehab and a complicated transition home. She is experienced. persistent and effective when things go wrong.”
- Constance
“Our advocate is a tremendous resource for the maddening and confusing healthcare arena. She knows how to listen, is very knowledgeable, and has a great network of professionals that can help. Highly recommend!”
- David
“Our advocate led my family to invaluable resources, guided us through the process of the illness and hospitalization, coached us on how to get needs met with so many staff. Their team helped our family members understand the confusing diagnosis. We had been lost and frustrated until we happened upon their caring services. It was like having a nurse and a doctor in the family! I cannot imagine how we would have fared without their help.”
- Patricia
"My advocate is 100% reliable and fights tirelessly for her clients. My bill for a week in hospital with pneumonia was over $120,000 – without insurance. I found my advocate after going through several other lawyers who were very discouraging and asked for large fees to get a tiny discount for me. But my advocate knew that the bill was grossly unfair, did not stop until she felt they would not reduce any further, and got them to reduce it to $20,000. She asked from me only $2,000 in return. I am so lucky to have found her."
- Thomas
"My advocate saved me $38,000 in improper medical bills. She was able to get through to the right people and this saved me hours on the phone during the work day without knowing how to get past the admin assigned to take the billing phone calls."
- Ashley
