Refund Policy

At Umbra Health Advocacy, we are committed to providing high-quality services and making sure you get the support you need. We understand that there may be situations where a refund is necessary.

We charge transaction fees because we must pay a credit card processor for both your purchase and refund even if you do not use our services. In addition, our fees cover the time and resources it takes to speak with you about your situation, match you with an advocate with the expertise required and deliver the patient advocacy services.

This policy outlines the conditions under which we may issue a full or partial refund.

Full Refund
You are eligible for a full refund, minus a 10% transaction fee if you cancel services within 48 business hours of purchase and we have not matched you with an advocate.

Partial Refund
A partial refund, good for unused hours or other purchased services (if any) minus 20% of the total purchase, may be granted under the following conditions:

• You cancel services within 72 business hours of purchase, before using any services.
• The service was partially completed, but you choose not to continue.

Please notify us as soon as possible so that we can determine if any hours remain unused. If you are dissatisfied with your advocate, we will find you a better match.

Any partial refunds will be based on the number of unused hours or other purchased services (if any), minus 20% of the total purchase price.

No Refund
Unfortunately, we cannot offer a refund in the following cases:

• The service was completed.
• You request a refund beyond the eligible time frames noted above.