Payment Policy
Pre-Payment
At Umbra Health Advocacy, we require payment prior to matching you with an advocate or delivering patient advocacy services.
After your free consultation with one of our intake specialists, you will be given a price and the estimated number of hours you will need to complete your case. Your specialist will provide a link for you to purchase those initial hours.
Once you are matched, your advocate will track the time used in our system.
After working with your expert advocate, you and your advocate may determine that you need more hours. Contact us to purchase more hours.
Please review our refund policy before purchasing.
Post-Service Payments
On rare occasions, your advocate may continue to provide services with your approval but before you have paid for those services. In these cases, Umbra Health Advocacy reserves the right to charge the credit card on file for you for the agreed-upon amount.
By opting for post-service payment, you authorize Umbra Health Advocacy to process the payment using their stored payment method within 30 business days after service completion.
If payment is not successfully processed within 30 business days of service completion, you may be subject to late fees or account suspension.
Disputes & Refunds
You must notify us of any disputes regarding the charge within 24 hours of the transaction.
Refund requests will be reviewed on a case-by-case basis, following our standard refund policy.
This policy ensures a seamless payment experience while maintaining trust and accountability between all parties.
For any questions or concerns, please contact us.