Healthcare Navigation

You need to know you and your loved ones are in good hands when it comes to your health care. We’ll help you with healthcare navigation to find the best providers for your condition. Our patient advocates can listen to what you need, review your medical records, and do research to identify the right doctor for you and your situation. They can also assist with securing second opinions.

Sometimes you just want to be sure you’re getting the best care and the best clinical advice. If you have any questions about the care you’re getting or what you’re being told, it makes sense to get a second opinion. We can help you find an expert who can review your situation and offer their independent opinion.

When you have a serious diagnosis, it can hit you like a ton of bricks. And you may have a bunch of treatment choices. But you’re not alone. Whether you’ve got cancer, an autoimmune disease, or any other serious condition, we are here to help you make and manage your treatment plan. Our patient advocates will provide healthcare navigation services, guiding you through the different options to get the best care possible.

We’ve got you. If you’ve got a chronic condition or multiple chronic conditions, it can be tough to manage your own care. Do you see a lot of doctors and need help getting them on the same page? Do you need help reviewing your medications or other treatments? We can help.

Mistakes happen. Maybe you got the wrong diagnosis. Maybe you got the wrong treatment. Maybe you or a loved one was harmed by a medical error. We’re so sorry this happened. We can help you assess the situation and potential remedies.

Sometimes, it’s hard to get a clear diagnosis. Maybe your symptoms are hard to pin down. Maybe you’ve had tests to rule things out but you still want to know what’s going on. We can help you navigate the process to get a diagnosis.

Advocates can go to the doctor or hospital to be another pair of eyes and ears. They can help with communication or explaining your needs. They can also provide health advocacy if it seems like you aren't being treated right. If you’re worried about a loved one who lives far away, let us help find someone to accompany them to appointments. They can report back to the family with clear information and next steps.

More people than ever need mental healthcare. But finding mental health providers that work for your situation can be extremely difficult and time-consuming. We’ll help you navigate mental healthcare for you or a loved one. Our patient advocates have deep mental health experience and can lay out the options and research new ones to address any mental health needs quickly.

There’s nothing you wouldn’t do for your kids. When one of them needs healthcare services, it can be overwhelming. Let us help you navigate the healthcare system so you can be there for your child. Our patient advocates have expertise in many pediatric illnesses and conditions. They can help research the best doctors, arm you with the right questions to ask, and secure second opinions.

Your parents may be aging—and starting to need more help. You want the best for them, but you may not be able to give them the support they need. Whether you live nearby or several states away, get the peace of mind of a senior advocate who can be by their side—and yours—to help. Learn more about our senior care services.

Does your loved one need to go to rehab from the hospital? Or get into a nursing home or other facility? Finding a bed AND getting approval from insurance can be like walking on a tightrope. It’s hard to get everything to line up and when it doesn’t, it’s incredibly frustrating. Let our experts help research the right facility and help you with the insurance paperwork. They can even coordinate your loved one's care once they move.

When you or a loved one leaves the hospital or other facility, what kind of support is in place at home? How will you or they get around? What modifications need to be made to make sure it’s safe to go home? And what kind of support will there be for basic activities like cooking and bathing, doing errands, or getting to appointments? Don’t go home alone. We can help research, secure, and manage services for you or a loved one. We can also be on-the-ground for a loved one if you live far away, coordinating care and checking in on them.

The end of life can be difficult and painful on many levels. Help your loved ones get the support they need to die in comfort and according to their own wishes. We can support you in explaining the different options, which are covered by healthcare plans, and research specific options in your area. You can spend more time with your loved one and less time worrying about the details.